About Adam

Adam Stout works in the technology field and is currently located in San Diego, CA.




Recent Entries


Quicken Support Sucks

Posted: Oct 02, 2009
For the past week I've had a problem updating one of my account in Quicken.  This happens occasionaly, but overall, I'm pretty happy with Quicken (I just started using it in June).

However, when I tired to use their on-line chat support, I had a horrible experience.  Below is the message I sent to Intuit.  I couldn't find a place to send them feedback on the support process itself so I had to pick another category.  Hopefully somewhere there find this message and does something to improve the quality of their support.

"I tried to use your on-line chat support and it was a horrible experience. 
1) They didn't seem to tell me what was going on.  No "just a second while I look up the problem" just an "ok" and then a long period of nothing.  I had to keep asking what was going on.
2) I couldn't tell if the person was restating my question or telling me what to do. It would be helpful if they said, let me clarify... or lets go through these steps to see if we can solve the problem.
3) It would be faster if you just supplied the script they are reading from.  They wanted me to do something and when I asked what we are trying to accomplish, all I got was "please follow the steps"
I hope you can track down the log for my session and change something.  I would have been better off not event starting the chat that was not helpful and wasted my time."


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