About Adam

Adam Stout works in the technology field and is currently located in San Diego, CA.




Recent Entries


I Hate US Air

Posted: Jul 30, 2009
I flew US Air last year and was very caught off guard when they charged me $2 for a soda. The bag charge for a bag is one thing but for a soda? It only took them six months to come to their senses and reverse their position and reinstate free beverages (although they still charge $7 for a beer or wine). I should have realized with this idiotic action that they have no idea what customer service really is. This week I was unable to get on my normal flight to my client's site so I book a flight on US Air (after all at least I could get a free soda now).


US Airways really doesn't understand what customers want (or at least what I want). Why am I so disappointed you ask? Good question...

1) The seats are super uncomfortable. I was on a flight for a little over two hours and my butt was killing me. It was like sitting on metal the whole time.

2) My flight was late. To be correct 3 out of 4 of my flights were late, but thanks to US Air I had twice as long in the air port as I expected waiting for a flight.

3) Not responsive to requests. When I saw my last flight was an hour late, I went up to the customer service desk to see if they could put me on an on time flight they had to Reagan National (instead of Dulles where I was scheduled to go to). They told me they couldn't move me (even though I didn't have any checked luggage) until my flight was canceled. They took a great opportunity to create a amazingly satisfied customer and instead to make one who won't return for a long, long time. If there was room (which they didn't even check) what is the harm on putting me on a flight that was on time?

4) Unfriendly Flight Attendants. I've been flying United again (after a long absence from them) and I'm impressed by the flight attendants friendliness (and the pilot's too). On at least two of my flights this week, I've been impressed by how grump the US Air Attendants are. They look like we are inconveniencing them.

5) Soda. OK, it is free now, but where as on United they give me a can and a cup with ice, US Air pours the cup for me and does not leave the can. This is great for diet coke (my poison of choice) since when you pour it, it is half foam. They end up giving me (maybe) 6 ounces of soda. I would be pretty upset if I paid for $2 for that, instead I'm just very unhappy. I'm a heavily caffeinated person and without it, I get grumpy.

Next time I can't get my United flight (the only non-stop where I'm going), I'll try American but US Air is off my list for the next few years. This has been horrible.


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