Posted: Oct 04, 2009
I travel a lot for work. for the last few months, I have been flying to the same place every week. I stay in the same hotel (a Residence Inn, which I really like), flying the same flight (which is tolerable) and renting my car from Budget (which is progressively gotten worse). The past two weeks have taken forever to get my car. Here is the complain letter I just sent to Budget. We'll see how they handle this:
Why do I have a FastBreak account?
1) I have for the last 10 weeks or so using my Fast Break and although Avis has a sign up where people can see what car they have and can go straight there, I have to go to the booth, wait in line and find out what car I have. This is amazing since i have to go to the Avis booth to get my car.
2) Last week I rented a car (with FastBreak) and it was a horrible experience. Once I waited in line to find out what car I had, I went to the space (lugging my baggage) and there was no contract in it. Then I went back to the booth and although I just asked for them to print a new contract, someone went to look then looked at ALL the cars to find my contract. After about 20 minutes they came back and printed a new contract (for a different car). What a waste of time.
3) When I returned the car, I looked at the contract and the bill was twice what it is normally (each of the past ten weeks or so). It took about 20 minutes after I returned my car to get it straightened out. Once again, I'm glad I had the FastBreak to help me out.
4) I rented a car tonight and after waiting in line to get the contract (and waiting for about 10 minutes while they looked it up and printed it) and going to my car, I looked at the contract and found yet another rate on it (not as high as last week, but still way too much). I went back to the booth and after about another 10 minutes, I got the correct rate. Good thing I had Fast Break.
Please explain to me what FastBreak gets me and why I should ever rent from Budget again? This seems to become more and more of a problem and take more and more of my time. Since I fly in at 10pm or so on Sunday nights, I would really hope to save any time I can getting to my hotel. This concept seems to be missed by your company.